- How does AI improve customer:guest experience
Airline sector
AI tech in their search process, and chat platforms in their online communications, to improve customer service and engagement, and revenue optimization.
Air Canada and SAS Airlines both use IBM’s machine-learning platform for its flight attendants’ in-flight iPad app.
“We’re trying to create superhuman travel consultants who are AI-powered and can handle more trips per hour than a regular travel agent can,” English told Skift. “They can make dramatically better recommendations than normal travel agents.”
What are the issues in implementing AI for small, independent hotels:companies
- What are the issues in implementing AI for small, independent hotels:companies
- At the beginning, the implementation of AI may be quite expensive for a small or independant company to put in place efficient available guest services
- It tends to replace human staff which is a less personalized service.
- Robots - do they have a role in guest service - yes, why: no, why not
Yes, they do as they allow guest to be more independant with instant call to action.
- How does AI impact jobs - skills
AI impact jobs by reducing human staff as many tasks are now automated.
It is also a source of artificial relationships based on maximizing and optimizing business. The traditional "Hospitality" meaning of welcoming guests is not the priority anymore. The main objective is to save time, always earn more and more money.
- Your opinion - AI - good or bad for the industry - why?
To my opinion AI is good as it always to facilitate certain tasks and save time.
But my overall feeling is that it dehumanizes the hospitality sector.
- New tool - IFTTT: What is it - how can you use it to make your life easier?
IFTTT: "If This Then That". It is a web service that automates a lot of web functions to make life easier. It aggregates many other web apps into one place and can then perform actions given a certain set of criteria.
- If you like a photo on Instagram, a picture of that photograph will be saved in a folder on your Dropbox.
- Text you the weather at the beginning of each day.
- Send you an email when a new item on Craigslist comes up that matches a certain criteria that you’ve set up.